This page explains how to request deletion of your Turbo VPN account and associated data, as required by Google Play's Account Deletion policy. It applies whether you signed in with email/Google or are using the app as a guest.
Turbo VPN works without creating an account — most users connect as a guest, which only registers an anonymous device identifier and does not require any personal details. If you never signed in with an email address or Google account, there is no personal account tied to your identity, but you can still request deletion of your device's guest data using the steps below.
If you signed in with your email address or with Google, you have an app account that can be deleted along with its associated data.
Option 1 — In the app:
Option 2 — By email (no app required):
Send an email to support@secure-route-labs.com from the address linked to your account (or including your registered email/Google account address in the message).
Subject line: Account Deletion Request
This option works even if you've already uninstalled the app.
Once a request is verified, we delete:
We do not store your browsing activity or tunnel traffic in the first place, so there is nothing of that kind to delete — see our No-Logs Commitment for details.
We may retain a limited subset of data for a longer period where legitimately required for:
Retained records are limited to what's legally necessary and are not used for any other purpose.
Deletion requests are completed within 30 days of verification, consistent with our Privacy Policy.
Contact us anytime at support@secure-route-labs.com.